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Failed Payments
If a payment fails, the system typically retries the charge and notifies you by email. If a payment keeps failing, contact the membership team.
If a payment for an ACC purchase fails, the system will typically retry the charge automatically and notify you by email.
What to do if you get a failed-payment notice
- Check that your card is still valid and has sufficient funds
- Check that the card on file is up to date — see Updating Your Payment Method
- Try the purchase again from the member portal at app.alpineclubofcanada.ca
If the payment still fails
Contact the team handling the purchase:
- Membership renewal or section payments: membership@alpineclubofcanada.ca or (403) 678-3200 ext. 107
- Hut bookings: info@alpineclubofcanada.ca or (403) 678-3200
- Camps and courses: adventures@alpineclubofcanada.ca or (403) 678-3200
Why payments fail
Common causes:
- Expired or replaced credit card
- Insufficient funds or credit limit reached
- Card flagged by your bank for an unusual charge
- Bank requiring additional verification
Calling your card issuer can resolve many of these issues quickly.